Posted on Friday, 2nd July 2010 by Kash
This month, in keeping with the spirit of football, I am going to talk about how one telco dropped the ball while another one scored a brilliant goal.
Good Plan Bad Plan
A few weeks ago, I terminated one of my mobile lines. I did not want to do it but the plan had become so unfavourable that I either had to terminate or get it changed. Last year I had signed up for this plan on a 2-year contract in return for a free mobile device. When I signed up, I was aware that there would be a penalty if I broke the contract, so there is no issue on that point.
I knew that the penalty was RM150 if I broke the contract and another RM250 essentially for the mobile device. One year later, better plans had emerged from competitors and funnily enough even from this same telco. My plan was no longer a great deal and had become very expensive.
I decided, in all fairness, that I should first ask the concerned telco if I can simply switch plans. To be honest, I was even prepared to pay a small penalty for the paperwork and admin work that would be involved. The way I saw it, the telco would have been delighted as I was still going to remain their subscriber.
But nothing doing, said the telco staff. Even if I want to change to another plan from them, I would still have to pay the full penalty. I must have surprised the girl because I straightaway asked to terminate the line. Read the rest of this entry…
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As you probably know from this issue’s cover, Malaysia’s very own mobile brand CSL is celebrating its 10th anniversary. That’s an amazing feat if you ask me.